At DeLaLane Designs, we take pride in the quality of our products and your satisfaction is our top priority. Please review our returns and refunds policy carefully.

Returns and Refunds

1. No Returns/Exchanges: All sales are final. We do not accept returns or exchanges on any item unless it is broken or damaged upon arrival.
2. Damaged or Broken Items: If your item arrives damaged or broken, we will be happy to provide a refund or replace the item at no additional cost. To initiate this process, please follow these steps:Contact us at [email protected] within 5 of receiving your product.
   Include your order number and a brief description of the issue.
   Attach a clear photograph of the damaged or broken item to support your claim.
   
3. Processing Time: Once we receive your request and verify the damage, we will initiate the refund process or arrange for a replacement. Please allow up to 7-10 business days for the transaction to be completed.
4. Shipping Costs: Shipping costs are non-refundable, and customers are responsible for any return shipping fees in the case of a damaged item. If your return is approved, we will provide instructions on how to return the item.

By placing an order on our website, you agree to this Returns and Refunds Policy. Thank you for your understanding and support!

If you have any further questions or need assistance, please do not hesitate to contact us.